Privacy Policy
Last updated: March 2026
Who We Are
SwitcherMate Business is a trading name of SwitcherMate Ltd (Company No. 16568958), registered in England and Wales. Registered office: 8a Whalley Road, Accrington, BB5 1AA. We are the data controller for personal data processed through this website and our services, operating in accordance with UK GDPR, the Data Protection Act 2018, and PECR.
What We Collect
Business: Business name, contact details, Companies House number
Energy Data: MPAN/MPRN, annual usage (kWh), supplier, contract details, postcode
Communications: WhatsApp messages, emails, call recordings
Technical: IP address, cookies, website analytics
How We Collect It
Online comparison platform (switchermatebusiness.com), website forms, WhatsApp (+44 7555 632494), phone (0800 912 4173), energy bill photos, CRM systems, Companies House.
How We Use It
- Operating online comparison platform with live supplier quotes
- Experian credit checks (doesn't affect your score)
- Generating DocuSign contracts and submitting to suppliers via API
- Monitoring market rates and sending renewal reminders
- Processing supplier commission payments
Who We Share With
Suppliers: Energy companies, card processors, broadband providers – only for quotes you request
Tech Providers: White-label platform (quote generation), Experian, DocuSign, API submission, Meta (WhatsApp), Google Analytics
Momentum Network Solutions: A separate legal entity within our group
Legal Basis
Contract performance (processing your quote/switch), legitimate interests (market monitoring, renewal reminders), legal obligation (regulatory compliance), and consent where required.
Your Rights
Under UK GDPR you have the right to access, rectify, erase, restrict, or port your data, and to object to processing. Contact us at [email protected] or 0800 912 4173. You may also complain to the ICO at ico.org.uk.
Retention
Customer records retained for 6 years post-contract in line with UK statutory requirements. Technical logs deleted after 12 months.
International Transfers
Where data is transferred outside the UK, we rely on adequacy decisions or Standard Contractual Clauses.
Changes
We may update this policy. Material changes communicated via email or website notice.
Cookies
We use cookies on our website. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.
Queries: [email protected] | 0800 912 4173