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Broadband and VoIP Contract Renewal Playbook

Renewals go wrong when they are treated as a single email in quarter four. Run this 12-week playbook: inventory services, check notice periods, plan overlap, and align PSTN switch-off migrations so you do not bridge two incompatible worlds overnight.

Next step: Line up broadband and VoIP quotes ahead of your cliff date. Contact us with contract end dates for a joint cutover plan.

T-90: inventory everything on the bill

Separate bearer, router, licences, SIP, DDIs and bolt-ons. Hidden “support packs” auto-renew separately — finance often misses them until year three.

T-60: check porting and numbering

Start number port orders early; rejections for address or company name mismatches waste weeks. Lower DNS TTLs if inbound calls hit a hostname.

T-30: overlap circuits

Run old and new in parallel for at least one payroll cycle. Test VoIP failover and LTE backup before you cancel legacy.

PSTN and WLR gotchas

If you still ride copper voice, read WLR switch-off — alarms, fax and franking machines need explicit plans.

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